Terms and Conditions

Client Policies 

1. Appointment Scheduling: 

• Appointments can be scheduled via phone, email, or our online booking system. 
• Please arrive on time for your scheduled session to ensure you receive the full benefit of your appointment. 

2. Cancellation and Rescheduling: 

• We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance. 
• Cancellations or rescheduling requests made within 48 hours of the scheduled session will incur a late cancellation fee of 75% of the session fee. 

3. Late Arrivals: 

• If you arrive late for your appointment, the session will still end at the scheduled time, and the full session fee will apply. 
• If you are more than 15 minutes late without prior notice, the appointment may be considered a no-show, and the late cancellation fee will apply. 

4. No-Show Policy: 

• If you do not show up for your scheduled appointment and have not notified us in advance, you will be charged the full session fee. 

5. Payment: 

• Payment is due at the time of service. We accept cash, credit/debit cards, and electronic payments. 
• Outstanding balances must be settled before scheduling future appointments. 

6. Confidentiality: 

• Your privacy is of utmost importance to us. All sessions and communications are confidential, in accordance with legal and ethical guidelines. 

7. Emergency Situations: 

• In case of a mental health emergency, please contact emergency services or go to the nearest emergency room. Our practice does not provide emergency services. 

8. Contact Information: 

• For scheduling, cancellations, or any other inquiries, please contact us at 816-205-7357 or erin@cerebrumsane.com.